ACHARR Policies

Welcome to ACHARR policies, from here you can read about privacy policy, terms of services, return and refund policy and trademarks. Please take your time to read and have a better understanding of our policies.

Quick Navigations

Privacy Policy

OVERVIEW

This privacy policy is meant to help you understand what data we collect, why we collect it and what we do with it. We encourage you to take your time to read and have a better understanding on how we protect your personal information.

This website (acharr.com) is operated under ACHARR FRAGRANCE (“ACHARR”). It is ACHARR’s policy to respect your privacy regarding any information we may collect while operating our websites.

WEBSITE VISITORS

Like most website operators, ACHARR collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ACHARR’s purpose in collecting non-personally identifying information is to better understand how ACHARR’s visitors use its website. From time to time, ACHARR may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

GATHERING OF PERSONALLY-IDENTIFYING INFORMATION

Certain visitors to ACHARR’s websites choose to interact with ACHARR in ways that require ACHARR to gather personally-identifying information. The amount and type of information that ACHARR gathers depends on the nature of the interaction. For example, we ask visitors who sign up at ACHARR.com to provide a username and email address. Those who engage in transactions with ACHARR are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, ACHARR collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with ACHARR. ACHARR does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION

ACHARR discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on ACHARR’s behalf or to provide services available at ACHARR’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using ACHARR’s websites, you consent to the transfer of such information to them. ACHARR will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, ACHARR discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when ACHARR believes in good faith that disclosure is reasonably necessary to protect the property or rights of ACHARR, third parties or the public at large. If you are a registered user of an ACHARR website and have supplied your email address, ACHARR may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with ACHARR and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. ACHARR takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

COOKIES

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. ACHARR uses cookies to help ACHARR identify and track visitors, their usage of ACHARR website, and their website access preferences. ACHARR visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using ACHARR’s websites, with the drawback that certain features of ACHARR’s websites may not function properly without the aid of cookies.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, ACHARR may change its Privacy Policy from time to time, and in ACHARR’s sole discretion. ACHARR encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a ACHARR.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms of Service

OVERVIEW

The following terms and conditions govern all use of the ACHARR.com website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by ACHARR FRAGRANCE (“ACHARR”), the terms “we”, “us” and “our” refer to ACHARR. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, ACHARR’s Privacy Policy) and procedures that may be published from time to time on this Site by ACHARR (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by ACHARR, acceptance is expressly limited to these terms. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. The Website is available only to individuals who are at least 13 years old.

STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACHARR.COM ACCOUNT

If you create an account on the Website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account.

You must not describe or assign keywords to your username or front end name in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and ACHARR may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause ACHARR liability.

You must immediately notify ACHARR of any unauthorized uses of your account.
ACHARR will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

USER SUBMISSION

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (i) to maintain any comments in confidence; (ii) to pay compensation for any comments; or (iii) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. We may, but shall not be obligated to, remove or edit any Submissions.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

WEBSITE INFORMATION DISCLAIMER

We shall not be held responsible either directly or indirectly to the accuracy, correctness and validity in respect of the provision of information in this website. All the information shall be used at your own risk, on “as-is” and “as-available” basis only. We does not provide any form of guarantee or warrant the accuracy and reliability of the information provided.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ORDER AND PAYMENT

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Refund Policy

INTELLECTUAL PROPERTY

This Agreement does not transfer from ACHARR to you any ACHARR or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with ACHARR. ACHARR FRAGRANCE, ACHARR.com, the ACHARR logo, and all other trademarks, service marks, graphics and logos used in connection with ACHARR.com, or the Website are trademarks or registered trademarks of ACHARR or ACHARR’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any ACHARR or third-party trademarks.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

TERMINATION

ACHARR may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your ACHARR.com account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Website is provided “as is”. ACHARR and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither ACHARR nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ACHARR FRAGRANCE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

CHANGES

ACHARR reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. ACHARR may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

GENERAL REPRESENTATION AND WARRANTY

You represent and warrant that (i) your use of the Website will be in strict accordance with the ACHARR Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.

INDEMNIFICATION

You agree to indemnify and hold harmless ACHARR, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.

MISCELLANEOUS

This Agreement constitutes the entire agreement between ACHARR and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of ACHARR, or by the posting by ACHARR of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the Malaysia, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Mahkamah Kuala Lumpur. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled by arbitration in accordance with the Rules for Arbitration of the Kuala Lumpur Regional Centre for Arbitration (KLR-CA). The arbitral tribunal shall consist of a sole arbitrator, to be appointed by the Chairman of the KLRCA. The place of arbitration shall be Kuala Lumpur. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; ACHARR may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Return & Refund Policy

OVERVIEW

Our returns and refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

RETURN

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging we shipped out to you.

Several types of goods are exempt from being returned:

  1. Personal care items due to hygiene. (deodorant, lotion, shower gel)
  2. Custom made gift set.
  3. Store credits.

To complete your return, we require an original receipt or invoice from My Account as a proof of purchase.

Kindly inform us through methods available at Contact Us page before returning an item otherwise the return request will not be processed.

Customers would have to bear the postage fees for shipping item(s) back to us during the return process.

REFUND

Once we received your returned item, please allow up to 14 days for us to examine and process refund.

There are certain situations where only partial refunds are granted: (if applicable)

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Any item that has been used with any noticeable amount than its original volume.
  3. Any item that is returned more than 14 days after we shipped out.

Refund will be based on customer actual paid value meaning discount vouncher code will not be refunded excluding point rewards.

Refund will be paid depending on which payment gateway customer chose during checkout.

If you checkout by Direct Bank Transfer, Cash or Credit Card at our perfume store :

  • We will refund by sending Store Credits to your account at our website.

If you checkout by Paypal :

  • We will process refund through paypal and paypal takes up to 48 hours to go through the credit refund process to your paypal account (if available) or send money to your card issuer (bank).

After that, bank allow themselves up to 30 days to apply the credit to your account.  How long does this process takes is up to your card issuer.  However, most card issuers are very understanding about credits and will apply them sooner.  For more information on how long it takes your card issuer to apply credits, please contact your card issuer.