Frequently Asked Questions
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Yes. All products at ACHARR are guaranteed 100% original and authentic be it regular size, miniatures or even sample vials.
We strictly do not sell any fakes related products and conduct our business with one simple principle, honesty.
Honesty in business
What we seek is continuous support from our customers instead of one time purchase and the key in doing so is honesty.
Many vendors out there are seen to be treating their customers like a fool, and the reason we are saying these because they knowingly sell fake products to their customers yet claiming it to be an original one. You may have tricked them once but certainly not again. You think you have won but in the end you are the one that loses.
And we are certainly not here to lose. We treat our customers with respect and honesty, we seek for a long term relationship with our customers instead of one time purchase which we have been doing since we are established. You can have a peace of mind when you shop here as we guarantee you ;
NO Rejects, NO Grades, NO Fakes
Zero chance encountering a fake product.
100% Original products, Shop Confidently.
Doubting our products are unbelievably too cheap? Here’s how we managed to crank down that price. It is just one simple reason that we are able to offer such price; an honest price.
We have a very low profit margin out of every products to achive “wholesale price”, hence the price you see here is the best price we could offer as we do not play around with our prices by marking them up then make a discount for you.
Now, why in the world would any business cut down their profit margin ?
This is simply because we have decided to hop off the typical mindset of “profit per product” and started to embrace sales volume.
and we dare to say, our price is the lowest in Malaysia for an ORIGINAL one.
Yes ! we practice open-wholesale pricing meaning it is OPEN to everyone.
No matter if you are a casual buyer or a big buyer, you still get our wholesale price.
We are very well aware our current biggest challenge is our inventory and we are gradually expanding our inventory and our goal is to double our inventory by then end of 2020.
In the meanwhile, please use [Filter] feature while shopping at our website to show only instock products, this way all the products you see are instock and ready to ship.
Below is a short guide on how to use filter feature.
- Click on [Filter products] (highlighted in above image)
- Select filter options i.e. in this case select [in stock] under Product Availability.
- Click on [Filter selected]
Now only in stock products are shown.
Yes, we have a physical retail store where customers can walk-in purchase or self-collect their online orders.
All orders submitted will be fulfilled and ship out to courier on the next working day.
Once shipped out, order will be set “Complete” and you will be able to track your order at ;
- [My Account] > [My Orders]
- View your order.
- Click on track button.
Alternatively, you will also receive tracking number in email titled [Order is Complete]
Estimated delivery time ranges from 1 working day up to 3 working days for Peninsular Malaysia. and around 1 week for Sabah/Sarawak.
Please take note that delivery is fully handled by courier and that is just estimate of usual time taken.
All the items are handled with care and protected by either bubble wraps or packing polystyrene before placing into the shipping box along with fragile stickers to ensure the items you ordered arrive safely.
Unfortunately we do not offer COD services but customers could always self-collect their online purchased products or walk-in purchase directly at our retail store and save up the delivery charges.
If you found provided address is wrong, updating the address in [My Account] will only be reflected on next order and not submitted order. Please notify us if you want to make changes for submitted order by contacting us immediately. We will no longer be able to change any address of posted out parcel.
Take note that:
It is your responsibility to provide us the correct shipping address, we shall not bear the fault of wrongly delivered, cost of re-shipping the item due to wrong address nor pay for any losses made by courier.
You may immediately collect your online purchased product at our boutique.
However, we will require a verification from either one below :
1) Customers will be required to show original order receipt to us on mobile phone or laptop provided at our boutique.
Original order receipt can be found by logging in your account at acharr.com.
My Account > My Orders > Select the order you are collecting.
2) Our system automatically generate a unique security barcodes for every order. Let us know the unique barcodes on the order which you are collecting, once matched, you may collect it.
My Account > My Orders > Select the order you are collecting > Barcodes is located in Order Details.
For security purposes and in avoiding any miscollections by unknown third party, we will reject any collection if the verification process fail.
IF you are having someone else on behalf to collect the items, please :
- Print/Screenshot or Copy/Paste the order details (with barcodes) and provide to the person for verification with us.
*order number #xxxxxxx and barcodes are mandatory during verification.
ACHARR Cash Points is a loyalty program where customers are awarded with points for every ringgit spent, cash points can be use on direct discounting upon checkout.
Earn 1 point with every RM 1 spent.
Earn 25 points when you review perfume on our website.
Get RM 2 discount by redeeming 100 points.
There is no expiry date for cash points.
If you are buying more at once, be sure to take advantage of our Bulk Purchase Discounts, on top of our wholesale price we top it off with an even bigger discounts when you checkout by Direct Bank Transfer !
Bulk Purchase Discounts
Automatically get discount when your total order hits a certain amount and checkout by Direct Bank Transfer.
RM 300 – Bulk Purchase 2%
Get 2% off when total exceed RM 500
RM 500 – Bulk Purchase 3%
Get 3% off when total exceed RM 500
RM 1000 – Bulk Purchase 4%
Get 4% off when total exceed RM 1000
RM 2000 – Bulk Purchase 5%
Get 5% off when total exceed RM 2000
RM 3000 – Bulk Purchase 6%
Get 6% off when total exceed RM 3000
RM 4000 – Bulk Purchase 7%
Get 7% off when total exceed RM 4000
RM 5000 – Bulk Purchase 8%
Get 8% off when total exceed RM 5000
Total amount to be eligible for discount does not include shipping fees.
Bulk Purchase Discounts is available too when you pay us by cash at our retail store.
Yes, we do offer dropship services.
Rest assured, dropship parcel sender info will not be our company(ACHARR) but your billing info instead.
Below are the steps to dropship / shipping to other address.
On checkout page :
- Tick [SHIP TO A DIFFERENT ADDRESS ?]
- Fill recipient details and address.
- Select “Yes, use my billing info as sender” on [Is this a dropship order?]
- [Recipient Contact Number] will shows up, fill in correctly.
Please take notes of below :
- It is your responsibility to provide us the correct dropship details, we shall not bear the fault of wrongly delivered nor pay for any losses made by courier.
- If you found any wrongly provided details submitted, updating the address will only be reflected on next order and not submitted order. Please notify us if you want to make changes for submitted order by contacting us immediately before order is posted out.
Your billing details will be sender info. If you wish to change this, please edit the billing details during checkout.
Unfortunately we do not accept any pre-orders at this moment.
If the perfume you’re looking for is out of stock, please select option > click [Add to My Waiting List]
We prioritize our restock based on number of waiting list on the perfume.
First of all, thank you very much for the interest but unfortunately we only ship locally within Malaysia at the moment and currently do not accept any overseas order. We will surely look into this opportunity in the future.
A company can only improve by listening to their customers.
If you have any suggestion for us to improve in any way, please let us know !
If you found any errors be it the system or grammar, please do not hesitate and contact us about it so we could fix it and provide a better shopping experience for all our beloved customers.
First of all, we apologize for not meeting your expectations or any kind of inconvenience caused. We understand you might felt major dissatisfaction and frustration on your side but ! we would really appreciate if you could give us a chance in fixing the situation and prevent that from happening again.
Let us know what we did wrong by contacting us ;
Please click here to visit our contact us page.
Yes, all the perfumes sold at ACHARR are guaranteed to be 100% Original.
We strictly do not sell any fakes related products.
NO Rejects, NO Grades, NO Fakes
Sometimes packaging, be it the box or bottle may arrived differently from it’s usual packaging, this is due to manufacturer made changes to it and this immediately reflected on the products sold at ACHARR.
This is because we always stock in the latest manufactured perfumes and do not take in any old stocks.
Perfume longevity may depends on factors such as perfume type, surrounding temperature, body chemistry and immunity.
Eau de Toilette : Last up to 6 hours on skin, up to 10 hours on clothes
Eau de Parfum : Last up to 8 hours on skin, up to 16 hours on clothes
Pure Parfum : Last up to 10 hours on skin, up to 24 hours on clothes
Above is just a rough expectations on longevity.
A cold surrounding holds stronger for perfume whereas a warmer surrounding weaken a perfume lasting power, this is because heat volatilizes perfume quicker.
Each person is unique, therefore perfume reacts differently from person to person. Sometimes a perfume may not last on a certain person but lasts immensely long on the other person. The only way to find out if a perfume matches your body chemistry is by testing out first and this is the reason we do not recommend in blind buying.
Every person is born with a different degree of immunity. Immunity can also be build up throughout our life. This can happens when we are exposed to strong scents over time.
A life example would be if a person were to use the same perfume daily, he himself would start being immune to the perfume scent and when this happens, even though the scent is there, he will no longer being able to smell the perfume as like how the first time he tries it. To prevent this from happening, we advise customer to switch to different perfume every other day.
All perfumes at ACHARR are sold at wholesale price which is why our offerred price is way cheaper when compared to other retailers.
If you are looking for a detailed explanation on how we manage to offer this price, please click here.
Retail unit is made by the original manufacturer for selling purposes.
Retail unit perfumes are the one commonly sold at any authentic perfume boutique.
Retail unit perfumes sold at ACHARR last exactly as how long it is intended by the original manufacturer.
There is no quality differences since they are made by the same original manufacturer.
Retail unit comes with a beautiful and fancy packaging. The outer packaging is often covered with thin-layered plastic to protect it.
Tester perfumes are made by the same original manufacturer for testing purposes. However, rest assured as all the tester units sold at ACHARR is new, untested and completely full in bottle.
Tester perfumes scent last exactly like the retail unit one since there’s no difference in terms of quality and longevity between tester unit and retail unit.
But some people tends to believe tester unit’s perfume last longer than a retail one since it is for promoting purposes.
Unlike retail unit’s fancy packing, tester unit is not meant for selling therefore often comes in a plain brown or white box. Often times wordings like “Tester”, “Demonstration”, “Not For Sale” can be found on either the box or the bottle.
If you don’t need the fancy outer packaging, tester unit is always the right choice to go for and the savings is always worth it !
This FAQs Page will be updated from time to time.
If your questions are not found here, please do not hesitate and contact us about it. Thank you.